Technical Support

Were working on more videos outlining some of the technical issues you may come across but in the meantime, feel free to drop us an email with subject heading [Tech support] and detail of your query in the email body.

Battery not charging

If you plug in the charger and the light stays green the most likely problem is that the fuse on the charge circuit inside the battery is blown.

However, before changing the fuse also check the battery charger, if dropped or mishandled they may fail. If the charger is not outputing 41.5-42 volts then it is faulty and needs to be replaced.

If fuse needs to be replaced the battery pack needs to be opened to access the fuse, this is not a user serviceable repair and must be carried out by a competent technician.

Please note opening the battery may void your warranty.

Error 6 or 9

If your electric bike display is showing ER6 or ER9 the most likely cause of this is that the connector between the motor and the controller has come loose.

This connection is found by following the cable out of the motor, about 100mm from the motor is the connector.

To fix this issue, first check the arrows align, then push them together. They will be quite firm to prevent water getting in to it may require some effort to get them to connect properly.

Switch the ebike back on and all going well the error message will have gone.

9 out of 10 times this resolves the issue, but very occasionally it may indicate a sensor fault in the motor. In these cases unfortunately the motor will need to be replaced, however it is very, very rare.

Error 5

If ER5 is shown the most common issue is a bent brake lever. If the lever is bent it may not return fully and the bike thinks the brakes are on. It the brakes are on the motor will not engage.

To fix, it is necessary to replace the lever.

Caution! Do not bend back into position, this will fix it but will weaken the structure of the lever which could lead to a failure.

Electric Bike Brake Adjustment

Check out this blog post for tips on brake adjustment,

Slimline Electric Bike Display Overview 

Adventure Folding Electric Bike Display Overview (older models)


Hard Tail Evo, Mixte and Thredbo Display Overview

Bondi Display Overview

Tilba electric bike display overview (older models)

Electric Bike hub motor wheel removal how-to:

Xiaomi QiCycle not working.

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