We can ship any of our products to virtually any address in Australia.
Smaller items (such as accessories) will be shipped by Australia Post or by courier.
Please note that under the current conditions with the outbreak of the COVID-19 virus we are seeing longer than normal delivery times particularly with Australia Post.
Our default setting is that goods will be marked 'authorised to leave' and the courier will leave the item in a safe place if possible. If you do not wish to have your purchase left in a safe place you need to notify us at the time the order is placed.
We aim to ship within one business day, if there will be a delay beyond this we'll contact you.
As our e-bikes utilise relatively large lithium-ion battery packs these can only be shipped by road transport and unfortunately this may take up to 10 days to arrive from the date of order.
The cost of delivery for most small items is either at no charge or $9.90. Medium sized items above 5 kgs are charged at $15 and an electric bike or other large item like a carrier for your car is a flat $69 or $99 for two bikes or more to major and capital cities in Australia. The exception would be to some remote rural locations such as Western Australia, FNQ or the NT. If you are in a remote location, call or email first and we can advise an exact shipping cost.
We now offer an express option on items under 5kgs, if using this service most items will be sent using Australia Post Express service, larger items such as a Tyre may go by Express Courier service such as Toll or TNT.
Please note even using express we can not guarantee super fast delivery, due to COVID we are seeing some express deliveries taking 5-days to arrive.
We can ship to some international destinations, however it is generally pretty expensive to do so. Around $40+ Australian dollars for a small items, if this cost is ok for you get in touch and we can give you a firm quote to ship the item your interested in.
Our foremost consideration is your satisfaction. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a refund.
You must notify us of the issues within 7 days of purchase or within 3 days of delivery, whichever comes first. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition.
Please make sure the product is what you're looking for as we will not provide refunds for 'change of mind' purchases or were you have ordered the wrong size or colour item. For example we sell suspension seat posts in 3 common sizes 27.2mm, 30.9mm and 31.6mm. In the case you have ordered a 30.9mm post and we supply a 30.9mm post, but find when fitting you discover your bike requires a 30.4mm this is classed as 'change of mind'.
We will consider requests for a refund, but please note that we can not cover the actual shipping costs associated with sending you the item or you returning it to us. For example on an item which you paid a flat $9.90 shipping the true cost may have been $20 for example, as we can not recover this cost the refund will be less this amount if we choose to offer a refund.
To organise a return, repair or replacement, please call us on 03 9532 3132 or email firstname.lastname@example.org.
If you have any concerns or questions regarding your new e-bike or accessory we encourage you to call us and we will do our best to help out.