We can ship any of our products to virtually any address in Australia.
Smaller items (such as accessories) will be shipped by Australia Post or by courier.
Our default setting is that goods will be marked 'authorised to leave' and the courier will leave the item in a safe place if possible. If you do not wish to have your purchase left in a safe place you need to notify us at the time the order is placed.
We aim to ship within two business days, if there will be a delay beyond this we'll contact you.
As our e-bikes utilise relatively large lithium-ion battery packs these can only be shipped by road transport and unfortunately this may take up to 10 days to arrive from the date of order.
The cost of delivery for most small items is just $9.90 and an electric bike is a flat $49 to capital cities in Australia. The exception would be to some remote rural locations such as Western Australia or the NT. If you are in a remote location, call or email first and we can advise an exact shipping cost.
Our foremost consideration is your satisfaction. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a refund.
You must notify us of the issues within 7 days of purchase or within 3 days of delivery, whichever comes first. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition.
Please make sure the product is what you're looking for as we will not generally offer refunds for 'change of mind' purchases. We will consider requests for a refund, but please note that we can not cover the shipping costs associated with sending you the item or you returning it to us.
To organise a return, repair or replacement, please call us on 03 9532 3132 or email firstname.lastname@example.org.
If you have any concerns or questions regarding your new e-bike or accessory we encourage you to call us and we will do our best to help out.