An Electric Bike, Bike, Bike Part or Bike Accessories (‘E-Bike’, ‘Bike’, ‘Part’ and ‘Accessory’) purchased new from Dyson Bikes is warranted for the periods and on the conditions set out below.
Adequate proof of purchase must be provided to support a Warranty claim.
If a Bike, Part or Accessory is defective (other than for the Warranty exclusions specified below) during that period, we will replace or repair it at our cost. To make a claim please return the complete Bike, defective Part or Accessory to the place of purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this warranty are in addition to other rights and remedies you may have at law.
This voluntary Warranty is given by Hasta industries Pty Ltd trading as Dyson Bikes of Unit 20/ 85 Keys Road, Moorabbin, Victoria, Australia. ABN 211 656 485 00. The Warranty covers the correction, during the relevant Warranty Period, of defects in any such E-Bike, Bike, Part or Accessory, by repair or at Dyson Bikes option by replacement. The benefits conferred by this Warranty are in addition to other rights and remedies available to you under the Australian Consumer Law. This Warranty in no way limits or restricts your rights or remedies under the Australian Consumer law.
E-Bike, Bike, Part and Accessory Warranty exclusions. Normal Bike maintenance items which require periodic replacement during the course of normal operation, such as brake pads/shoes, tyres, tubes, chains, batteries, gears, bearings, spokes etc. are warranted against manufacturing defect for the lesser of (a) 12 months from the date of purchase, or (b) 2,000km of use, whichever occurs first. Failures attributed to normal wear and tear, misuse or abuse, incorrect fitting from a third party (not purchased from Dyson Bikes) accessories and/or components or poor third party workmanship will not be covered.
In addition for Dyson brand electric bikes purchased new through an authorised Dyson Bikes dealer after 1 June 2019 we offer to extend this voluntary warranty period to 24-months from date of purchase for the major electric components of the electric bike, specifically the battery, controller, display and motor on condition of completing the online registration process which can be found at https://www.dysonbikes.com.au/pages/registration. We will also extend warranty coverage on the frame for 5-years from date of purchase. This warranty extension is available for bicycles in private use and excludes bicycles used for financial gain, (example: rental or delivery services). These extensions cover manufacturing defects and do not extend to failures attributed to normal wear and tear, misuse or abuse, incorrect fitting from a third party (not purchased from Dyson Bikes) accessories and/or components or poor third party workmanship will not be covered.
The user assumes all risks for any personal injuries, damage to or failure of the e-bike or bike and other losses if this bike is used in any competitive event, including, but not limited to, stunting, bicycle racing, dirt biking or similar activities, or training for such activities.
This warranty does not cover any personal injuries, damage or failure of the e-bike or any other losses due to accident, misuse, neglect, abuse, normal wear, improper assembly or maintenance.
The warranty is offered to the original purchaser and is not transferable.
For all warranty issues regarding AVE, Orbea, Yuba or BESV e-bikes, please check their Warranty pages or call us on 03 9532 3132 and we will do what we can to help get you back on your bike as quickly as we can.
For customer assistance, contact your selling Dealer or call Dyson Bikes directly on 03 9532 3132 or email us at [email protected].